Privacy Policy | Secret Fashion Fixes | Fantastic Clothing & Fashion Solutions

Privacy Policy

Privacy Policy

Introduction

Secret Fashion Fixes Ltd takes the safeguarding of personal data very seriously.  This policy describes how Secret Fashion Fixes Ltd meets its obligations under the General Data Protection Regulation in relation to the processing of personal data.

01. Types of Information Collected

Personal Data

SecretFashionFixes.ie takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing valuable service. This Privacy Policy Statement explains the data processing practices of SecretFashionFixes.ie. Information Collected As part of the e-store facility, SecretFashionFixes.ie will request the following information when placing an order:

  • Your name
  • Your e-mail address
  • Billing/Delivery address
  • Credit Card details
  • Contact numbers
  • Product Selection

This information will be retained in accordance with our obligations under the General Data Protection Regulation in relation to the processing of personal data.

Non-Personal Data

We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form (so that no individual user is identified): to build up marketing profiles to aid strategic development to audit usage of the site.

02. Why we collect the Information

SecretFashionFixes.ie may use your personal data for the following purposes:

  • To fulfill your order
  • If there are any queries on your order or if there is a problem with fulfilling your order
  • To advise you of any new products & promotional offers that may be of interest to you
  • To facilitate ease of use of the Site by you so that you do not have to input all your details again should you re-visit the Site
  • To provide you with goods and services you have ordered
  • To contact you regarding your order
  • To respond to communications
  • To enter competitions
  • To complete research surveys
  • To inform you of promotions/events etc

Why we collect Non-Personal Data:

Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience

  • Estimate audience size and usage patterns
  • Store user preferences so you can customise the site
  • To track return visitors

 03. How we collect the Information

Personal Data

Register for our Site Functionality

When you register with our website, we create an account for you and record your details in our database.  Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.

We collect the following:

  • Email
  • First Name/Last Name
  • Address Details
  • Mobile Phone
  • Password details
  • Order History Details

Complete an Order

During the order process we collect the following:

  • Email
  • First Name/Last Name
  • Address Details
  • Mobile Phone
  • Order Details

Make a Payment

Realex Payments

Our website uses Realex Payments for accepting credit card payments.  We don’t record your credit card details in our database as we just pass these on to Realex Payments.  More information on Realex Payments found here: https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce

PayPal

Our website accepts payment via PayPal. We don’t record your credit card details in our database as we just pass these on to PayPal. More information here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Contact Forms

Data supplied via Forms are recorded in our database. We reply to all contacts made directly through email.   Examples of forms included in our website include:

  • Contact Us form

Data collected via these forms include:

  • Name
  • Email Address
  • Message info
  • Contact number

Email Marketing

Constant Contact

We use Constant Contact to engage with our customers via email. A customer may subscribe to our email via a) the checkout process b) contact us forms c) sign up to newsletter 4) create an account/register 5) Constant Contact Social Media Plugin. A customer subscribes to the email by opting in and agreeing to receive future emails.  The data collected includes a) name b) email address There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time. Please refer to https://www.constantcontact.com/account-home for more information.

Personalisation

Nosto Personalisation

We record all activity on our website with Nosto, our personalisation engine, which allows us tailor the offers displayed to you based on products and categories that you have shown an interest in on our website.

We use Nosto to personalise our customers shopping experience. Once a customer has completed an order we use Nosto to send them a personalised follow up email using the data collected during the order process.

Nosto will also use the information that a customer enters prior to check out to send the customer an abandoned cart email with links to all the products that they had in their basket – this allows them to make the order quickly if they change their minds. Nosto also use this information to send follow up emails. For refer to https://www.iubenda.com/privacy-policy/7907737 for more information.

 Non Personal Data

Google Analytics 

We record all activity on our website with Google Analytics.  Please refer to Google Analytics https://www.google.com/analytics/#?modal_active=none for more information

Search

Celebros

Celebros is our intelligent site search platform. Celebros does not use any personally identifiable information but does use non-personal data to generate intelligent search suggestions.

Factfinder

Factfinder is our intelligent site search platform. Celebros does not use any personally identifiable information but does use non-personal data to generate intelligent search suggestions.

Third Party Tracking Tools

  • Facebook Pixel Code
  • Google Tag

Use of Cookies

We use "cookies" to identify you when you visit Secret Fashion Fixes site and to build up a demographic profile. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Find out more about the use of cookies on https://www.secretfashionfixes.ie/cookies

04.Customer Rights

Under GDPR Regulation the customer has a number of rights including a) Right of access b) Right to Rectification c) Right of erasure d) Right of data portability.

You have the right to access information held about you. Your right of access can be exercised in accordance with the DPA. You also have the right to ask us not to process your personal data for marketing purposes. To exercise your rights above please contact our Customer Care team at customerservice@secretfashionfixes.ie or Customer Care, Secret Fashion Fixes Ltd. Dromoher, Kilnaboy, Ennis, Co. Clare, Ireland.

If you think the information we hold about you is incorrect please contact us on the above address.

05. Changes to Privacy Statement

Any changes to the Privacy Statement will be posted on this website www.SecretFashionFixes.ie

06. Contact Us

Any questions, comments or queries regarding this Privacy Statement should be addressed to customerservice@secretfashionfixes.ie or Customer Care, Secret Fashion Fixes Ltd. Dromoher, Kilnaboy, Ennis, Co. Clare, Ireland.

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